Desktop Support (2nd Shift)

About This Role

Provide technical support and device management, including imaging, deployment, configuration, and troubleshooting of PCs, printers, and mobile devices. Deliver exceptional customer service and contribute to project implementations.

Responsibilities

• Perform computer imaging, upgrades, and deployment of PCs and printers
• Configure and support Wyse terminals and mobile devices (iPhones, iPads)
• Install and support clinical software applications
• Implement, install, maintain, and support end-user infrastructure equipment and software
• Troubleshoot and resolve common hardware and software issues
• Conduct proactive diagnostic checks and regular checkpoint rounds
• Maintain proper wire management with documentation
• Communicate technical concepts and policies to end users in a clear, service-oriented manner
• Provide one-on-one training and guidance on hardware, software, and standard procedures
• Monitor assigned queues in the Front Range ticketing system, record journal entries, and close tickets within service-level expectations
• Participate in planning and implementing small projects or department-specific initiatives
• Support installations, rollouts, and upgrades of new hardware, software, systems, servers, and networks

Requirements

• Experience with Desktop Support
• Windows 10 experience
• Troubleshooting skills
• Active Directory experience
• Customer service skills
• Technical support experience
• Office 365 experience
• Deployment experience

Qualifications

• Intermediate Level experience in Desktop Support

Nice to Have

• Healthcare experience
• A+ Certification

Skills

* Required skills

Benefits