Department Manager

About This Role

The Department Manager at H&M supports Sales and Profit goals by ensuring an excellent customer experience within their department and the overall store. This role involves developing and leading a strong team, managing their performance, and adhering to company standards and legal requirements.

Responsibilities

• Analyze and follow up on Sales & Profit KPIs for the department with Visual Merchandisers to maximize selling
• Ensure store operations, H&M standards, and best practices are followed through proper scheduling
• Plan and prioritize actions with the team that impact selling and ensure implementation of the Commercial Handbook
• Deliver H&M Customer Service standards through active coaching and leading by example
• Actively participate in executing store routines and tasks including delivery, garment processing, and price changes
• Manage recruitment, training, development, and succession planning for the department team
• Evaluate and manage the performance of department team members, providing feedback and development plans
• Ensure health & safety, legal, and security issues are handled according to H&M standards and local laws
• Carry out supervisory responsibilities including time-off requests, pay, terminations, and corrective actions
• Maintain overall store responsibility in the absence of a Store Manager

Requirements

• 1-2+ years of transferrable experience
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• Basic computer skills (browser navigation, software interaction, data entry)

Qualifications

• 1-2+ years of transferrable experience welcome

Nice to Have

• Inclusive, positive, creative, and willing to learn
• Passionate for customer service and helping people find their style
• Multi-tasker with an eye for detail
• Ability to coach and counsel staff on management and progressive discipline techniques

Skills

* Required skills

Benefits