Data Center Technician

About This Role

This Data Center Technician role involves staging, setting up, and deploying hardware, alongside troubleshooting and de-commissioning equipment following standard procedures. The position contributes to the core infrastructure of Microsoft's cloud services, powering major platforms like Azure and Office 365.

Responsibilities

• Comply with Data Center business unit policies, procedures, and deadlines
• Complete assigned tickets efficiently and in alignment with relevant KPIs
• Provide guidance and assistance to less experienced technicians with complex tickets or tasks
• Perform diagnostics and troubleshooting and replace faulty components in network, storage, or server equipment
• Directly perform decommissions, simple changes, and refreshes of infrastructure equipment
• Communicate, report, and escalate data center technical or safety related incidents to management
• Participate in daily safety briefings and comply with EHS training and procedures
• Complete required security and data management training and comply with policies
• Develop an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Complete required training aligned to job focus areas and workloads

Requirements

• High school diploma, GED, or equivalent
• Basic knowledge of computer hardware and components OR equivalent experience

Qualifications

• High school diploma, GED, or equivalent
• Basic knowledge of computer hardware and components OR 3+ years experience supporting IT equipment or related technology

Nice to Have

• 3+ years experience supporting IT equipment or related technology