Data Center Technician

Microsoft Goodyear, AZ $2,317 - $4,760
Full Time Mid Level

Posted 1 week ago

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About This Role

This Data Center Technician role involves staging, setting up, and deploying hardware, alongside troubleshooting and de-commissioning equipment following standard procedures. The position contributes to the core infrastructure of Microsoft's cloud services, powering major platforms like Azure and Office 365.

Responsibilities

  • Comply with Data Center business unit policies, procedures, and deadlines
  • Complete assigned tickets efficiently and in alignment with relevant KPIs
  • Provide guidance and assistance to less experienced technicians with complex tickets or tasks
  • Perform diagnostics and troubleshooting and replace faulty components in network, storage, or server equipment
  • Directly perform decommissions, simple changes, and refreshes of infrastructure equipment
  • Communicate, report, and escalate data center technical or safety related incidents to management
  • Participate in daily safety briefings and comply with EHS training and procedures
  • Complete required security and data management training and comply with policies
  • Develop an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
  • Complete required training aligned to job focus areas and workloads

Requirements

  • High school diploma, GED, or equivalent
  • Basic knowledge of computer hardware and components OR equivalent experience

Qualifications

  • High school diploma, GED, or equivalent
  • Basic knowledge of computer hardware and components OR 3+ years experience supporting IT equipment or related technology

Nice to Have

  • 3+ years experience supporting IT equipment or related technology

About Microsoft

Microsoft Cloud Operations + Innovation (CO+I) is responsible for delivering over 200 Microsoft web portals, Live and Online Services globally, focusing on infrastructure, security and compliance, operations, globalization, and manageability.

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