Data Center Technician

About This Role

As a Data Center Technician, you will be a critical guardian of AWS's global cloud infrastructure, maintaining seamless data center operations by performing hardware and network diagnostics, physical repairs, and participating in on-call rotations.

Responsibilities

• Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues
• Respond to operational incidents impacting service availability and carry out routine network, server hardware, and operating system repairs
• Serve as a primary contact point for internal and external stakeholders including engineers, software developers, vendors, and contractors
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on operational issue analysis
• Help to interview, train, and onboard new team members
• Take ownership of technical issues and engage other teams when needed to drive resolution
• Troubleshoot and solve problems at their root, understanding the broader context
• Maintain service level agreements through proactive issue detection and reporting

Requirements

• Ability to work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Qualifications

• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• 18+ months of computer/server hardware troubleshooting or related IT experience; 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Nice to Have

• Experience in a data center or other critical environment
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Skills

* Required skills

Benefits

Certifications