Data Center Technician
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
As a Data Center Technician, you will be a critical guardian of AWS's global cloud infrastructure, maintaining seamless data center operations by performing hardware and network diagnostics, physical repairs, and participating in on-call rotations.
Responsibilities
- Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues
- Respond to operational incidents impacting service availability and carry out routine network, server hardware, and operating system repairs
- Serve as a primary contact point for internal and external stakeholders including engineers, software developers, vendors, and contractors
- Perform on-call duties and participate in scheduled maintenance and change management activities
- Contribute to documentation and process improvement initiatives based on operational issue analysis
- Help to interview, train, and onboard new team members
- Take ownership of technical issues and engage other teams when needed to drive resolution
- Troubleshoot and solve problems at their root, understanding the broader context
- Maintain service level agreements through proactive issue detection and reporting
Requirements
- Ability to work a flexible schedule including weekends, nights, and holidays
- 18+ months of computer/server hardware troubleshooting or related IT experience
- 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Qualifications
- Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
- 18+ months of computer/server hardware troubleshooting or related IT experience; 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
Nice to Have
- Experience in a data center or other critical environment
- Understanding of Linux or similar operating systems
- Behavioral interviewing and hiring experience
- Experience training and onboarding of new team members
Skills
* Required skills
Benefits
Certifications
About Amazon Web Services (AWS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, powering millions of businesses and services worldwide.