Data Center Operations Manager

About This Role

Manage data center operations, leading teams in hardware and network diagnostics, physical repair, and operational efficiency to ensure overall availability and reliability.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of diverse teams of data center operation professionals
• Develop Career Paths for employees and update internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs

Requirements

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• 2+ years of people management experience

Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent
• 4+ years of Information Technology (IT) experience

Nice to Have

• Experience with data cabling/computer facilities maintenance
• Experience in computer architecture, or experience with general troubleshooting/debugging of hardware

Skills

* Required skills

Benefits