Data Center Technician

About This Role

Maintain the global cloud infrastructure, ensuring seamless data center operations for AWS. This role involves independent and team-based work, requiring quick reactions, strong communication, and troubleshooting skills in a 24/7 environment.

Responsibilities

• Maintain the heartbeat of the world's most innovative technology platform
• Ensure seamless data center operations that power millions of businesses and services worldwide
• Install equipment, create documentation, innovate solutions, and fix problems within the data center space
• Perform server rack installations and hardware break-fix on various components
• Troubleshoot network issues and respond to operational incidents that impact service availability
• Serve as a primary contact point for internal and external stakeholders
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives
• Help train and onboard new team members
• Take ownership of technical issues and engage other teams when needed to drive resolution

Requirements

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Ability to work on a flexible schedule including days, nights, and/or weekends
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Reliable personal vehicle and valid driver's license

Qualifications

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience

Nice to Have

• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment
• Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting

Skills

* Required skills

Benefits