Data Center Technician

About This Role

Join the AWS team as a Data Center Technician to maintain global cloud infrastructure by performing hardware and network diagnostics, physical repairs, and responding to operational incidents, ensuring seamless data center operations.

Responsibilities

• Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues
• Respond to operational incidents impacting service availability and carry out routine network, server hardware, and operating system repairs
• Serve as a primary contact point for internal and external stakeholders, including engineers, developers, vendors, and contractors
• Perform on-call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on operational analysis
• Help to interview, train, and onboard new team members

Requirements

• Ability to work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
• Ability to lift and move material up to 40 pounds
• Ability to work in cramped and/or elevated locations, bend, lift, stretch, reach, stand, and walk for 8+ hours, ascend and descend ladders, stairs, and gangways safely
• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience, and 18+ months of computer layer 1/2 networking experience

Nice to Have

• Experience in a data center or other critical environment
• Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Skills

* Required skills

Benefits