Data Center Technician
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Join the AWS team as a Data Center Technician to maintain global cloud infrastructure by performing hardware installations, troubleshooting, and responding to operational incidents, ensuring seamless data center operations that power millions of businesses worldwide.
Responsibilities
- Perform server rack installations, hardware break-fix on various components, and troubleshoot network issues
- Respond to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Perform on-call duties and participate in scheduled maintenance and change management activities
- Contribute to documentation and process improvement initiatives based on analysis of operational issues
- Help to train and onboard new team members
- Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution
- Solve problems at their root and understand the broader context
- Maintain service level agreements through proactive issue detection and reporting
Requirements
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
- Ability to work on a flexible schedule including days, nights, and/or weekends.
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Reliable personal vehicle and valid driver's license for regional travel
Qualifications
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
Nice to Have
- Experience managing work and priorities through a ticketing system
- Experience working in a Data Center environment
- Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
- Understanding of network design, protocols and layer 1/2 troubleshooting
Benefits
About Amazon Web Services (AWS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, powering millions of businesses and services worldwide.