Customer Support Administrator

About This Role

The Customer Support Administrator will perform a variety of duties focusing on Accounts Receivables, Accounts Payable, Dispatching, and invoicing, while maintaining various files. This role requires professionalism in customer and employee interactions, cross-training in all office administration functions, and the ability to prepare Excel and Word documents.

Responsibilities

• Perform a variety of duties with a focus on Accounts Receivables and Accounts Payable
• Handle dispatching and invoicing tasks
• Maintain various files and perform other administrative functions as needed
• Prepare and/or maintain Excel and Word documents for correspondence, forms, and orders
• Display professionalism and tact on the telephone when communicating with customers and other employees
• Become cross-trained in all office administration functions
• Review and approve work orders for accuracy and completeness, escalating corrections as needed
• Generate and manage invoices, ensuring timely and accurate billing
• Identify and resolve billing discrepancies between systems and third-party databases
• Upload invoices and estimates with line-item details into third-party databases and update work order statuses
• Manage invoices using third-party scorecards to assist with SLAs and prevent end of life invoices
• Follow the backup service territory structure as outlined in the service territory backup plan
• Complete and attend supplemental and HOST training within specified time frames
• Submit third-party customer estimates/opportunities and track approvals
• Follow up with customers on estimates, submit parts requests, and connect with parts coordinators
• Adjust work orders to bill for incurred charges and close no response opportunities
• Submit outside vendor invoices

Requirements

• High school diploma or GED
• Professional demeanor with excellent telephone skills and etiquette
• Ability to solve problems
• High sense of alertness for safety at work

Qualifications

• High school diploma or GED

Nice to Have

• Associate's Degree in a business-related field

Skills

* Required skills