Customer Success Manager

About This Role

Manage the business relationship between Imagine Learning and its customers, ensuring their success, retention, growth, and satisfaction with educational solutions. This role primarily focuses on customer adoption and value.

Responsibilities

• Grow relationships with customer stakeholders
• Take direct responsibility for customer relationships
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products
• Analyze customer engagement data to identify implementation strengths and areas of need
• Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur
• Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities
• Assist in creating and provisioning customer sites
• Collaborate with internal teams to drive teacher adoption and success
• Deliver onboarding support to customers to ensure that their initial experiences with the site are successful
• Offer input on Customer Success team processes and procedures

Requirements

• 4+ years of experience managing customer relationships at an education technology company
• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration
• Direct and proven work with establishing strategic outcomes and measurements
• Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer
• High energy level, demonstrated drive to succeed, and a sense of urgency
• Ability to use and interpret data analytics and spreadsheets
• Excellent communication skills and analytical skills

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and experience
• At least 4 years of experience managing customer relationships at an education technology company

Nice to Have

• Experience working with and presenting results to senior level executives
• Proficient within a fast-paced, growth organization

Benefits