Customer Success Manager
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves partnering with medical practice customers to ensure their retention and growth in transaction volume by providing strategic engagement, training, and support for a FinTech Buy Now, Pay Later solution. The Customer Success Manager will also act as a trusted advisor, optimizing engagement through data and technology, and continuously improving customer experience.
Responsibilities
- Build and maintain relationships with partner practices to drive retention and transaction volume growth
- Use data, insights, and technology to optimize engagement within your portfolio of partner practices
- Share best practices and enable partners to leverage payment plan technology for business growth
- Prioritize time on key growth opportunities and risk mitigation within your assigned portfolio
- Develop industry expertise to guide customers as a trusted advisor
- Accurately forecast portfolio transaction volume regularly
- Log and track all customer interactions in the Customer Relationship Management system
- Continuously improve engagement tactics by seeking feedback and learning new approaches
- Take ownership of personal and customer success outcomes
- Request referrals within your assigned portfolio when opportunities arise
- Collect and share customer experience feedback to inform internal teams
- Collaborate with colleagues and contribute to overall team performance
- Demonstrate ownership and accountability in all tasks
Requirements
- 2+ years of experience in a customer-facing role
- Exceptional verbal and written communication skills
- Strong interpersonal skills
- High attention to detail and procedural accuracy
- Passion for delivering excellent customer experiences
- Comfortable working with multiple software platforms
- Adaptable with strong troubleshooting abilities
- Problem-solving mindset and goal-oriented attitude
Qualifications
- 2+ years of experience in a customer-facing role
Nice to Have
- Experience in sales, customer success, or account management
Skills
* Required skills
Benefits
About RemoteHunter
The organization is a fast-growing FinTech focused on providing an inclusive Buy Now, Pay Later solution for medical practices, making healthcare services more financially accessible to patients.