Customer Success Manager

About This Role

This role is for an experienced Customer Success Manager who will drive customer satisfaction, retention, and engagement. You will act as a trusted advisor, building strong, long-term relationships with target accounts for a cloud-based resilience management platform.

Responsibilities

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention
• Build trusted advisor relationships with customers, establishing yourself as a strategic partner
• Collaborate with customers to define goals, set key performance indicators, and track progress
• Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value
• Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement

Requirements

• 4+ years of experience in customer advocacy, sales, engineering, or project management
• 3+ years experience with a CRM software
• Proficiency in CRM software and Customer Success platforms
• Experience with B2B SaaS platforms
• Ability to obtain necessary background clearance
• Must be a U.S. citizen

Qualifications

• Bachelors degree
• 4+ years of experience in customer advocacy, sales, engineering, or project management and 3+ years experience with a CRM software.

Skills

* Required skills

Benefits