Customer Success Manager
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role is for an experienced Customer Success Manager who will drive customer satisfaction, retention, and engagement. You will act as a trusted advisor, building strong, long-term relationships with target accounts for a cloud-based resilience management platform.
Responsibilities
- Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention
- Build trusted advisor relationships with customers, establishing yourself as a strategic partner
- Collaborate with customers to define goals, set key performance indicators, and track progress
- Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value
- Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement
Requirements
- 4+ years of experience in customer advocacy, sales, engineering, or project management
- 3+ years experience with a CRM software
- Proficiency in CRM software and Customer Success platforms
- Experience with B2B SaaS platforms
- Ability to obtain necessary background clearance
- Must be a U.S. citizen
Qualifications
- Bachelors degree
- 4+ years of experience in customer advocacy, sales, engineering, or project management and 3+ years experience with a CRM software.
Skills
* Required skills
Benefits
About Motorola Solutions
Motorola Solutions is a global community united by the relentless pursuit to help keep people safer everywhere. They provide critical communications, video security and command center technologies to support public safety agencies and enterprises.