Customer Success Manager
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Guide clients throughout their lifecycle to ensure maximum value from solutions, overseeing onboarding, training, and adoption. Proactively monitor usage, mitigate risks, drive renewals, and identify growth opportunities while building strong relationships.
Responsibilities
- Oversee onboarding of new clients or new products and services (delivery, installation follow-up, and product training, first invoice reviews) to ensure smooth onboarding and adoption
- Track usage patterns, optimize service plans, and implement adoption strategies for assigned accounts
- Identify upsell and expansion opportunities
- Monitor account health to identify and mitigate risks related to billing, contracts, adoption, collaborating with Administration, Service and Sales for resolution
- Lead timely renewal conversations and implement account growth tactics, ensuring retention while driving incremental revenue through targeted expansion opportunities
- Create and manage cases in Salesforce for inbound inquiries; monitor, escalate, and close the loop to maintain customer satisfaction
- Flag systemic issues and recurring blockers to process owners; contribute to process improvement initiatives
- Assist with CRM and system integration projects to improve data flow and enhance customer experience
- Build strong relationships and collaborate cross-functionally with Sales, Administration, Service, and other teams to remove friction and deliver a unified customer experience
- Participate in regular account reviews, customer health scoring, and feedback surveys to drive continuous improvement
Requirements
- 4+ years of experience in Customer Success, Account Management, Sales, or a related client-facing role
- Strong understanding of sales processes and customer engagement strategies
- Proficiency with Salesforce CRM and case management tools
- Strong analytical skills with ability to interpret usage data and develop actionable strategies
- Excellent communication and collaboration skills for cross-functional teamwork
Qualifications
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience
- 4+ years of experience in Customer Success, Account Management, Sales, or a related client-facing role
Skills
* Required skills
About Konica Minolta Business Solutions Canada
Konica Minolta Business Solutions (Canada) Ltd. is a company with over 150 years of history, providing intelligent connected workplace solutions including IT Services, information management, video security, managed print services, office technology, and industrial/commercial print solutions. They s...