Customer Success Manager II
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role involves building strong relationships with clients to drive their success with Todyl's unified cybersecurity solutions. You will serve as a liaison between clients and internal teams, ensuring timely delivery of solutions and championing client needs.
Responsibilities
- Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements
- Drive all customer interactions with a value-add approach, while also growing relationships and advocating for growth opportunities
- Follow a well-defined methodology leveraging proactive 'calls to action' and playbooks to help identify unique customer needs and clearly convey Todyl's value
- Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth
- Have a complete technical understanding of the Todyl product stack and act as a technical advisor to customers
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales)
- Support partners through email, phone, online presentations, screen-share, and in-person meetings
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Leverage HubSpot for customer 360s as well and ensuring extensive documentation on all partner interactions
Requirements
- Proven customer success management or other relevant experience
- Experience and strong familiarity with cybersecurity concepts, technologies and trends
- Understanding of cybersecurity tools, practices and compliance standards (e.g., firewalls, VPN's, threat detection, etc.)
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
Qualifications
- Bachelor's Degree in appropriate field of study or equivalent work experience
- 1-3 years of customer success experience with MSP background desirable
Nice to Have
- 1-3 years of customer success experience with MSP background
Skills
* Required skills
About Todyl
Todyl is on a mission to protect small and medium-sized businesses from ever-changing cyber threats with a platform that integrates threat, risk, and compliance management for unified cybersecurity solutions to MSPs and their end customers.