Customer Success Manager France
RemotePosted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Serve as the primary contact for customers after their travel is planned and confirmed, providing exceptional engagement and creative solutions to daily challenges to ensure the best possible travel experience. Inform and advise customers independently on changes to their travel, proactively anticipating and resolving complex issues.
Responsibilities
- Serve as the primary contact for customers once their journey is planned and confirmed
- Provide exceptional engagement by finding creative solutions to daily challenges to ensure the best customer experience possible
- Inform and advise customers autonomously on changes to their travel plans
- Anticipate potential challenges, prevent escalations, and resolve complex customer issues with proactive measures
- Resolve complex customer requests independently
Requirements
- Experience in customer service via phone and email
- Proficiency in customer service software tools
- Solution-oriented work approach
- Excellent communication skills
- Strong organizational skills
- Ability to effectively manage multiple clients simultaneously
- Excellent command of French (written and spoken)
- Good level of English (written and spoken)
- Primary residence in France
Qualifications
- Valuable experience in customer service by phone and email
Benefits
About Tourlane
A tech company that aims to offer the best possible travel experience to its customers, providing fully personalized trips to over 35 destinations worldwide.