Customer Success Engineer

About This Role

This role is for a Customer Success Engineer focusing on Next Generation Firewall (NGFW) technologies, serving as a product expert, technical advisor, and customer advocate. The successful candidate will implement custom integrations, provide product support, and manage customer escalations to ensure customers achieve their desired outcomes.

Responsibilities

• Provide technical expertise on Next Generation Firewall (NGFW) technologies to customers and partners.
• Work closely with Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Advocate for customers, influencing the product roadmap and identifying innovative use cases to drive product adoption.
• Implement and operationalize solutions to help customers maximize their investment and achieve security objectives.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, including technical account plan deployments and product-level success plans.

Requirements

• 5 years of experience in network security engineering, operations, support, or professional service
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth
• Experience in customer escalations, account management, and project management

Qualifications

• 5 years of experience in network security engineering, operations, support, professional service, or similar roles.

Nice to Have

• Working knowledge of Palo Alto Networks NGFW security platforms
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management)
• Working knowledge of Windows, Mac, and Linux operating systems
• Network Security certification from Palo Alto Networks or similar (CISSP, CCNA, CCNP, CCIE)

Skills

* Required skills

Certifications