Customer Service Technical Support
RemotePosted 2 months ago Expired
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Upload Your ResumeAbout This Role
Provide first-call technical support to customers via phone and email, resolving a wide range of issues related to software functionality and product performance. This role requires excellent customer service and technical troubleshooting skills.
Responsibilities
- Provide first-call-resolution technical support to customers via phone and email
- Deliver assistance across all products and issue types, regardless of complexity
- Deliver professional, high‑quality customer service, ensuring a positive experience
- Troubleshoot, diagnose, and resolve issues related to software functionality, connectivity, and product performance
- Participate in product testing, version updates, and rollout initiatives
- Communicate technical issues and solutions clearly, concisely, and effectively to both technical and non‑technical users
- Accurately document all customer interactions and problem resolutions within the CRM system
- Demonstrate strong teamwork through knowledge sharing, brainstorming solutions with colleagues, and proactively communicating common issue resolutions
Requirements
- Minimum 1 year of customer service experience (call center preferred)
- Experience with help desk support or hands-on experience building computers
- Strong verbal and written communication skills in English
- Comfort navigating the Windows environment
- Basic understanding of installation and troubleshooting for Windows-based applications
- High school diploma required
- Customer service oriented
- Call center support
- Technical troubleshooting
- IT support / IT training
- Computer hardware knowledge
- Software installation & Windows navigation
- Ability to give clear direction and guide customers through troubleshooting steps
- Strong ability to explain technical concepts in simple, easy-to-understand terms
- Patient, empathetic, and solution-oriented communication style
Qualifications
- High school diploma required
- Minimum 1 year of customer service experience (call center preferred) or help desk support/hands-on computer building experience
Nice to Have
- Experience using command prompts
- Geek Squad or similar tech support experience
Skills
* Required skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.