Customer Service Return Agent
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Process rental returns, inspect vehicles, and provide excellent customer service to ensure a seamless experience for customers at Indianapolis International Airport.
Responsibilities
- Greet returning customers with professionalism and a positive attitude
- Inspect returned vehicles for condition, cleanliness, and compliance with company standards
- Accurately process rental returns, including payment reconciliation and documentation
- Address customer questions, concerns, or complaints with courtesy and efficiency
- Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed
- Maintain accurate records and assist with reporting as required
- Support team members and perform additional tasks to help maintain smooth operations
- Promote a safe, clean, and compliant work environment
Requirements
- Excellent communication and customer service skills
- Positive, friendly, and team-oriented attitude
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks efficiently
- Valid driver’s license with a clean driving record
Qualifications
- Entry level position, previous customer service or rental experience is a plus
Nice to Have
- Previous customer service or rental experience
Benefits
About Tom Wood Automotive
The Tom Wood Group is a family-owned and locally operated company for over 50 years, grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.