Customer Service Representative - Patient Registration
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
This role involves assisting patients with hospital check-ins, collecting accurate information, and providing compassionate support during the registration process, working in a fast-paced hospital environment.
Responsibilities
- Work on computers and answer phones to intake patient information in a busy environment
- Work across multiple screens, inputting details between physician and nurse check-ins
- Work around clinicians interrupting the registration process for emergent clinical care
- Help people who may be very ill or worried by listening carefully to ease their anxiety
- Ask follow-up questions and build rapport in real time
- Work quickly and expect the unexpected in a fast-paced environment
- Assist patients complete their registration while often on your feet
Requirements
- High School Diploma or GED
- Excellent customer service skills
- Ability to multi-task confidently
- Quick study with technology
- Ability to type and answer phones
- Up to date on all vaccinations
- Pass a drug test
- Pass a background check
Qualifications
- High School Diploma or GED
- No previous healthcare experience required; entry-level position.
Nice to Have
- Medical experience
About R1 RCM
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s...