Customer Service Coordinator

About This Role

Join Lovelace Health System as a full-time Customer Service Coordinator, providing direct customer service and front desk assistance in a clinic setting. This role involves admitting, registering, scheduling patients, verifying insurance, handling transactions, and ensuring compliance to make healthcare better.

Responsibilities

• Provide direct customer service and front desk assistance for the assigned department
• Admit, register, schedule patients, and verify insurance
• Handle customer account transactions
• Provide customer assistance
• Perform and/or oversee cashiering operations
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety

Requirements

• High School Diploma or GED equivalent
• Medical Terminology knowledge
• Knowledge of office procedures
• Knowledge of insurance plans
• Skilled in a variety of software applications
• One (1) year of previously related experience

Qualifications

• High School Diploma or GED equivalent
• One (1) year of previously related experience.

Nice to Have

• Associate’s Degree in a related field of study
• Previous medical office experience
• Heart Saver certification

Benefits