Customer Service Coordinator

About This Role

Coordinate customer service interactions for furniture and mattress repairs, including scheduling and communicating with customers and technicians, while adhering to warranty guidelines.

Responsibilities

• Schedule and confirm customer repair service calls
• Coordinate and communicate with repair technicians
• Work independently to resolve customer service issues
• Adhere to proper Warranty and protection guidelines
• Serve as liaison between customers and the repair technician
• Complete reports and other tasks/assignments as required

Requirements

• Excellent listening skills
• Ability to work independently and with a team
• Excellent phone etiquette
• Interpersonal skills
• Strong computer skills
• Excellent time management
• Ability to multi-task
• Customer service skills
• Ability to work day, night and weekend hours

Qualifications

• High School Diploma or equivalent

Nice to Have

• Prior call center experience
• Prior dispatcher experience
• Experience in a fast-paced environment