Customer Service and Sales Representative

About This Role

This role involves serving as the primary customer contact for Universal Energy Solutions in Pittsburgh, ensuring outstanding service and identifying sales opportunities. The Customer Service and Sales Representative will handle inquiries, build client relationships, and promote products within the energy sector.

Responsibilities

• Act as the main point of contact for esteemed customers in the Pittsburgh area
• Ensure customer needs are met with outstanding service
• Handle customer inquiries
• Identify opportunities to promote products and services
• Build client relationships
• Close sales
• Manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy

Requirements

• High school diploma or equivalent
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and capacity to think swiftly in dynamic situations
• Capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy
• Adept at multitasking
• Excel in a fast-paced environment
• Willingness to work flexible hours, including evenings and weekends

Qualifications

• High school diploma or equivalent
• Entry level, customer service experience advantageous but not prerequisite

Nice to Have

• Experience in customer service
• Knowledge of the energy sector

Benefits