Client Retention Representative

About This Role

The Client Retention Representative will build and maintain long-term relationships with B2B sales customers by assessing satisfaction, resolving concerns, and promoting sustainable energy solutions, ultimately driving customer loyalty and minimizing attrition rates.

Responsibilities

• Proactively reach out to clients to assess satisfaction and gather feedback on products and services
• Engage with current and new B2B sales customers
• Handle inquiries and complaints effectively and professionally, ensuring swift resolution
• Develop personalized retention strategies to encourage client renewals and upgrades
• Coordinate with internal teams to relay client feedback and advocate for customer needs
• Analyze client data and retention metrics to identify trends and suggest improvements
• Participate in the development and execution of customer loyalty programs
• Keep abreast of industry trends and best practices in customer retention

Requirements

• Proven experience in customer service, account management, or a similar retention-focused role
• Excellent communication and interpersonal skills
• Strong analytical skills with the ability to interpret data and client feedback
• Problem-solving attitude and a commitment to delivering exceptional customer experiences
• Ability to work independently as well as part of a team
• Creative approach to developing client retention strategies

Qualifications

• Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector

Nice to Have

• Experience in the energy sector

Benefits