Customer Experience Program Management Professional

About This Role

Administer and optimize Honeywell’s Project Management System (PMS), coordinate customer engagements, and support operational excellence within Advanced Services. This role ensures smooth project execution, effective resource allocation, and accurate performance reporting.

Responsibilities

• Serve as the program manager and system champion for the Advanced Services PMS platform (Cora)
• Apply a structured project management methodology for engagements across all Advanced Services departments
• Coordinate all logistics and documentation for customer projects
• Act as the PMS “super user,” ensuring proper usage, data integrity, and continuous improvement
• Serve as a primary point of contact for customers and resellers regarding project milestones and installation status
• Identify and lead cross-functional initiatives to improve efficiency and optimize business processes
• Prepare and maintain management reporting including sales metrics, delivery metrics, and operational KPIs
• Facilitate communication and issue escalation regarding scheduling conflicts, capacity constraints, or performance risks

Requirements

• 5+ years of direct customer-facing experience (design, development, support, or service)
• Bachelor’s degree in business management, information systems, or related field
• Experience with CRM tools
• Proficiency in SAP and Microsoft Suite
• Effective project management, analytical, and organizational skills
• Demonstrated ability to lead and facilitate cross-functional meetings
• Strong verbal and written communication skills
• Understanding of cost estimating principles, project scheduling, and requirements gathering
• Ability to interpret software requirements documents and assess cost/scope impacts of changes
• Must be a U.S. person

Qualifications

• Bachelor’s degree in business management, information systems, or related field
• 5+ years of direct customer-facing experience (design, development, support, or service)

Nice to Have

• Strong customer service orientation with ability to cultivate long-term relationships
• Excellent interpersonal and collaboration skills
• Professional presence consistent with a world-class service organization
• Ability to work independently while contributing effectively to team objectives
• Strong written, verbal, and presentation skills tailored to diverse audiences
• Ability to build positive, cooperative working relationships across all levels

Skills

* Required skills

Benefits