Customer Care Specialist

About This Role

Join Verra Mobility as an entry-level Customer Care Specialist, providing excellent service to rental car customers. You will address inquiries, process payments, and ensure accurate resolutions while meeting performance goals.

Responsibilities

• Provide customer service to rental car customers addressing general inquiries, receipts, or payments pertaining to tolls and violations
• Use tools and resources to reach complete and accurate resolutions
• Place clear and concise notes on customer accounts
• Meet performance goals established for efficiency, schedule adherence, quality, customer satisfaction, and attendance

Requirements

• High school diploma or equivalent
• Passion for helping others
• Motivated team player with a positive attitude
• Tenacious and able to think critically through solutions
• Empathetic nature

Qualifications

• High school diploma or equivalent
• Entry-level position. No specific prior experience mentioned.