Customer Care Specialist

About This Role

Serve as a Customer Care Specialist, managing a high volume of inbound calls, emails, and SMS to identify client needs, provide solutions, and ensure customer satisfaction within an automotive industry context.

Responsibilities

• Manage high volume of inbound calls, emails and SMS
• Identify client needs, research issues, and provide solutions and/or alternatives
• Meet and/or exceed quality guidelines and key performance criteria
• Work across the organization to resolve client requests
• Effectively communicate how to use customer facing tools
• Become proficient in all platforms, systems, and tools used to maintain carrier/client records, transactions, documentation and relevant data

Requirements

• Stable internet connection with required bandwidth
• Live in Phoenix, AZ
• High School Diploma/GED and 3 years' experience in a related field (or equivalent)
• Excellent oral and written communications skills
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment
• Ability to multi-task within a fast-paced environment
• Demonstrated experience being a customer-focused, service-oriented professional

Qualifications

• High School Diploma/GED
• 3 years' experience in a related field, or 5 years in a related field without a degree, or 1 year with a higher degree/certification.

Nice to Have

• Working knowledge and proficiency with Microsoft Office products
• Flexibility to work evenings, weekends, holidays
• Ability to handle multiple projects/tasks at a time
• Servant team member with ability to build strong trusted relationships

Skills

* Required skills

Benefits