Customer Care Specialist

About This Role

This role involves providing exceptional customer service by interacting with customers across various channels, resolving inquiries, and ensuring client satisfaction as a key member of the operations department.

Responsibilities

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintain accurate records, process transactions, and schedule services.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment.

Requirements

• High school diploma or equivalent
• Experience in customer service, account management, construction management, or a related role
• Excellent written and verbal communication skills
• Strong problem-solving skills and a passion for customer support
• Reliability, professionalism, and theability to thrive in a fast-paced environment
• Adaptability and positivity when things get busy
• Proficiency in CRM and ERP systems

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, account management, construction management, or a related role.

Nice to Have

• Associate or bachelor’s degree

Skills

* Required skills

Benefits