Customer Care Specialist II

About This Role

Ensure an outstanding customer experience for fleet clients by managing inbound and outbound calls, documenting transactions, and coordinating service and repairs using data-driven technology.

Responsibilities

• Field a high volume of inbound calls
• Provide excellent customer service for all inbound and outbound calls
• Document and note accurately in all systems regarding each customer contact
• Process new transactions for preventative maintenance, immediate, and scheduled service and repairs
• Assign service requests to the respective market for dispatching
• Coordinate towing of customer units when necessary
• Schedule outside vendors for emergency breakdowns
• Continuously develop and improve company capabilities in dispatching
• Establish positive customer rapport to encourage repeat business

Requirements

• High School Diploma/GED and 3 years' experience in a related field
• Knowledge of Microsoft Office Suite
• Ability to work independently and collaboratively
• Able to multi-task and meet tight deadlines
• Excellent problem-solving skills
• Valid driver's license
• Highly organized with exceptional follow-through abilities

Qualifications

• High School Diploma/GED
• 3 years' experience in a related field, or 5 years' experience in a related field, or degree/certification beyond HS diploma/GED with up to 1 year of experience.

Skills

* Required skills

Benefits