Customer Care Representative

About This Role

Serve as the first point of contact for customers, guiding them through the Avail platform and troubleshooting issues to improve the rental process for landlords and tenants. This role requires empathy, teaching ability, and strong communication skills to build lasting relationships.

Responsibilities

• Develop a deep knowledge of Avail.co products and services
• Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle
• Help customers troubleshoot issues of low to medium complexity levels
• Answer questions for landlords and tenants about property listings, applications, lease building, and ACH payments
• Identify the need for and create self-help solutions for customers and internal team members
• Be authentic in each and every conversation

Requirements

• Deep passion and drive to help others and humanize the customer service experience
• At least 1 year of supporting customers by taking high volume inbound calls
• At least 2 years experience in customer-facing roles
• Expert-level written and oral communication

Qualifications

• Bachelor's Degree, preferred
• At least 1 year of supporting customers by taking high volume inbound calls, and at least 2 years experience in customer-facing roles

Nice to Have

• Experience working with a fast-growth technology company
• Experience in Zendesk and JIRA

Skills

* Required skills

Benefits