Customer Care Representative
Raymour & Flanigan Furniture and Mattresses
Lancaster, PA
Part Time
Entry Level
Posted 4 weeks ago
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Upload Your ResumeAbout This Role
As a Customer Service Representative, you will play an important role throughout each customer's purchase journey by assisting them with scheduling deliveries, managing payments, and addressing their questions and concerns.
Responsibilities
- Assist customers with scheduling deliveries, managing payments, and acknowledging customer questions and concerns
- Work independently and on a small team to enhance the customer shopping experience
- Consistently provide genuine, friendly, personable, and professional service
- Communicate effectively, both in person and on the phone, using strong interpersonal and organizational skills
- Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment
- Proactively resolve escalated customer issues
- Support sales and operations team members by advocating for every customer's concerns and requests
Requirements
- Ability to provide genuine, friendly, personable and professional service
- Effective communication, interpersonal, and organizational skills (in person and on the phone)
- Excellent listening skills
- Ability to multi-task within a fast-paced service environment
- Proactive issue resolution skills
- Flexibility to work a retail schedule (days, nights, weekends, holidays, and events)
Skills
Problem Solving
*
Communication
*
Organizational skills
*
Interpersonal Skills
*
Conflict Resolution
*
Multitasking
*
CRM
*
ticketing system
*
Empathy
*
Customer Satisfaction
*
Listening skills
*
Product knowledge
*
Order processing
*
Customer inquiries
*
Customer complaints
*
Chat support
*
Email support
*
* Required skills
Benefits
Health benefits
Annual breakfast prepared by owners
Profit sharing
Cross training
401(k) with company match
About Raymour & Flanigan Furniture and Mattresses
Retail
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