Customer Care Representative

About This Role

A Customer Care Representative is responsible for being the first point of contact for customers, providing exceptional support and assistance. This role involves responding to inquiries, resolving complaints, documenting interactions, and collaborating with team members to ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently, with a focus on customer satisfaction.
• Document customer interactions and transactions in the company’s CRM system.
• Collaborate with team members and other departments to resolve complex customer issues.
• Maintain detailed and accurate records of customer interactions.
• Identify and escalate priority issues when necessary.
• Stay updated on product knowledge and company policies to provide high-quality service.

Requirements

• Excellent communication skills

Skills

* Required skills