Admission Cashier

About This Role

Operate the ticketing booth, sell admission and parking to guests, and staff the reception desk at Queens Botanical Garden. Provide excellent customer service, offer wayfinding assistance, and inform visitors about programs and events.

Responsibilities

• Operate the ticketing booth, selling admission and parking to guests
• Staff the reception desk, selling concessions and admitting members and groups
• Provide customer service, fielding questions about the Garden, and providing wayfinding directions
• Provide information about upcoming programs and events
• Be knowledgeable about Garden’s admission and parking pricing policies and membership benefits
• Sell admission and parking tickets using a Point of Sale (POS) system
• Complete member, credit card, and cash transactions, distributing correct change and admission tickets
• Ensure the security of all Admission Booth cash and equipment
• Keep booth and surrounding area clean and well organized, maintaining entrances and exits
• Support special events, rentals, and public programs, including concession sales and birthday rentals
• Support the store and reception desk, selling memberships
• Greet groups and visitors arriving for classes, tours, meetings, and events
• Answer phone inquiries and direct questions to appropriate staff extensions
• Receive and log delivered packages, communicating with staff for pickup
• Maintain an attractive, neat appearance of store displays, lobby area, V&A terrace, refreshing literature and signage as needed

Requirements

• Customer Service, Administrative and Clerical skills
• Knowledge or ability to learn Point of Sale (POS) cash register
• Ability to communicate and work effectively with staff and visitors in high-volume setting
• Excellent verbal communication skills
• Experience in cash handling
• Ability to perform tasks including weeding, stocking merchandise, accepting and moving deliveries and/or moving furniture up to 30 lbs.
• Availability for evening and weekend work

Qualifications

• High School diploma, some college preferred

Nice to Have

• Bilingual language skills (English and Spanish, Mandarin or Korean)

Skills

* Required skills