Customer Care Representative

About This Role

This role involves serving as the primary point of contact for customers, providing exceptional support and assistance. Responsibilities include responding to inquiries, resolving issues, and documenting interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and professionally
• Provide accurate information about products and services
• Resolve customer complaints and issues efficiently, focusing on customer satisfaction
• Document customer interactions and transactions in the company’s CRM system
• Collaborate with team members and other departments to resolve complex customer issues
• Maintain detailed and accurate records of customer interactions
• Identify and escalate priority issues when necessary
• Stay updated on product knowledge and company policies to provide high-quality service

Requirements

• Passion for helping others
• Excellent communication skills

Skills

* Required skills