Customer Care Representative

About This Role

This position is responsible for handling inbound and outbound customer contacts to solve customer needs and retain customers, providing a high-quality service experience.

Responsibilities

• Handle customer correspondence for service, scheduling, and billing inquiries
• Offer creative Home Inspection leads to qualifying customers
• Cultivate and maintain on-going customer relationships
• Use computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicate with branch personnel to resolve service and scheduling issues
• Initiate outbound customer service calls for various campaigns
• Handle incoming calls from technicians to provide support

Requirements

• High School Diploma or GED
• Ability to use a personal computer
• Basic knowledge of Microsoft Word, Excel, and Windows

Qualifications

• High School Diploma or GED
• 1-2 years of customer service experience preferred

Nice to Have

• 1-2 years of customer service experience
• Ability to type 25 wpm

Skills

* Required skills

Benefits