Credentialed Trainer II - Converge Clinical Informatics
Posted 2 months ago Expired
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Upload Your ResumeAbout This Role
This Credentialed Trainer II role involves planning, delivering, and supporting training for assigned clinical applications, ensuring end-users effectively utilize systems. The position collaborates with various teams to identify training needs, supports learning activities, and contributes to process improvements.
Responsibilities
- Plan, organize, and deliver training sessions required for successful application implementation and adoption
- Collaborate with end users and training leads to ensure alignment of training with approved workflows and system build plans
- Coordinate coverage for scheduled classes and provide training support as needed
- Prepare training environments, materials, and classrooms to support effective learning
- Assist in maintaining and updating online learning modules and training materials
- Provide in‑person and virtual support to end users, including answering questions and addressing issues during training and post‑training support
- Work with provisioning or access teams to confirm training completion before system access is granted
- Customize and create job aids and training materials using approved templates
- Conduct job shadows and provide hands‑on training and assistance to build user confidence
- Deliver workflow‑based, role‑specific training, including eLearning and interactive sessions
Requirements
- High school diploma or equivalent
- Minimum 2+ years of experience in education, end-user support, training delivery, or a related field
- Strong communication and interpersonal skills
- Excellent organizational and time‑management abilities
- Ability to work independently and as part of a team
Qualifications
- High school diploma or equivalent required; Associate degree preferred
- Minimum 2+ years of experience in education, end-user support, training delivery, or a related field
Nice to Have
- Associate degree
- Experience working with adult learners and delivering both in‑person and virtual training
- Experience supporting or training users on enterprise and technical applications, including Epic or similar clinical systems
- Experience with instructional design, training content development, or curriculum support
- Familiarity with Microsoft Office tools (e.g., Outlook, SharePoint, PowerPoint, Word)
Skills
* Required skills