Copy and Print Specialist

About This Role

The Copy and Print Specialist will deliver exceptional customer service in a legal environment, managing printing, scanning, and mail distribution, while also assisting with general office duties and equipment troubleshooting.

Responsibilities

• Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests
• Provide essential equipment troubleshooting and escalate technical issues promptly for resolution
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions
• Uphold safety standards and adhere to protocols while handling equipment and materials
• Handle time-sensitive documents that are confidential in nature
• Maintain logs for billing and reporting
• Distribute incoming mail and packages, office supplies, and fax transmissions
• Deliver completed reproduction work to designated delivery areas
• Perform scanning, file conversion, file naming, and encryption tasks
• Perform batch printing using Adobe Acrobat Pro
• Conduct daily quality checks on convenience copiers and respond to errors or troubleshooting copy machines
• Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices
• Assist facilities with box moves, office moves, and light maintenance duties

Requirements

• High school diploma or GED
• Minimum one year of relevant work experience
• Proficiency in basic computer skills, including MS Office Suite
• Strong communication skills
• Ability to thrive in a fast-paced, customer-centric environment

Qualifications

• High school diploma or GED
• Minimum one year of relevant work experience

Nice to Have

• Previous experience in copy jobs or related fields
• Basic knowledge of electronics and copier equipment repair

Skills

* Required skills

Benefits