Cookie Crew

About This Role

As a member of the Cookie Crew at Insomnia Cookies, you will be the main point of contact for customers, handling orders and baking delicious cookies. Your role directly contributes to providing a warm and satisfying experience for every customer.

Responsibilities

• Promptly greet guests entering the store and take their orders
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person and over the phone
• Bake fresh cookies to perfection and scoop ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately, maintaining no shortages or overages
• Clean, sanitize, and maintain the bakery

Requirements

• Must be 18 years or older to be employed
• Must be able to work nights, weekends, and holidays
• Legally eligible to work in the United States

Nice to Have

• Prior experience in a customer service focused role

Benefits