Cookie Crew

About This Role

As a member of the Cookie Crew, you will be the primary point of contact for customers, handling orders and baking cookies. You will also be responsible for ensuring customer satisfaction and maintaining a clean environment.

Responsibilities

• Promptly greet guests entering the store and accurately take orders
• Help customers understand menu items, answer questions, and repeat orders for accuracy
• Provide a warm and welcoming experience to customers in person and over the phone
• Bake cookies to perfection and serve ice cream
• Ensure fast, warm, and correct delivery orders are packaged and dispatched
• Accurately handle cash and payments without shortages or overages
• Clean, sanitize, and maintain the bakery

Requirements

• Must be 18 years or older
• Legally eligible to work in the United States
• Able to work nights, weekends and holidays
• Meet all food safety standards set by Insomnia Cookies and local public health regulations
• HEP-A vaccination on first day of work or within 30 days of employment

Nice to Have

• Prior experience in a customer service focused role

Benefits