Concierge

About This Role

This Concierge role is responsible for welcoming guests, residents, and employees, managing telephone calls, handling messages, and providing general information. This position contributes to enhancing the living experience for residents in senior communities.

Responsibilities

• Carry out telephone answering and reception duties as required
• Take complete messages with pertinent information and communicate them to the intended recipient
• Greet residents and visitors, answer inquiries, and give directions
• Collate brochures for the marketing department
• Prepare meal tickets for team members and family members, and tally meal count sheets for the Dining staff
• Update the Resident Phone List, Roster, Move-In, and Move-Out Register daily, and Guest and Sign-In Logs as necessary
• Manage appointments for residents and family members, such as hairdresser and transportation
• Maintain and keep the desk and entry area neat and organized
• Organize and distribute mail to residents, Executive Director, and Department Coordinators
• Maintain resident forms for miscellaneous credits
• Maintain adherence to all company personnel policies and established operating policies and procedures

Requirements

• High school diploma or general education degree (GED) preferred
• One to three years customer service experience and/or training or equivalent combination of education and experience

Qualifications

• High school diploma or general education degree (GED) preferred
• 1-3 years customer service experience and/or training; or equivalent combination of education and experience

Benefits