Concierge

About This Role

Provide exceptional customer service as a Concierge to residents, guests, and families at Aegis Living, handling front desk duties, phone calls, and coordinating appointments.

Responsibilities

• Greet and direct visitors, families, residents, and employees to the right person or place
• Provide exceptional customer service to all guests
• Answer all phone calls in a professional manner
• Handle front desk operations and all assigned duties
• Coordinate medical appointments and family outings with Care and Nursing Staff
• Support the smooth operation for the Marketing Department and Office Manager
• Maintain in-depth familiarity with the community layout and employees’ responsibilities

Requirements

• Compassionate and positive attitude
• Ability to remain calm and think quickly under stressful situations
• Sensitivity to resident needs and the ability to build positive relationships
• Desire to exceed expectations with every interaction
• Willingness to take 2-step TB test

Qualifications

• Previous experience working as a Receptionist/Concierge and/or supervisory role is preferred.

Nice to Have

• Previous experience working as a Receptionist/Concierge and/or supervisory role

Benefits