Concierge

About This Role

This role involves serving as the primary front-of-house contact for all external stakeholders and guests, ensuring a professional and courteous interaction. The concierge will assist the Community Leadership Team with administrative activities to facilitate smooth community operations.

Responsibilities

• Receive guests and visitors, requiring them to sign in
• Assist visitors in locating resident rooms
• Answer telephone calls, take detailed messages, respond to requests, and transfer calls appropriately
• Announce appointments and arrivals to the relevant staff
• Type memos, correspondence, reports, and other documents as requested
• Sort and distribute mail appropriately to mailboxes, residents, and departments as requested
• Create and maintain a warm, welcoming, and positive atmosphere
• Maintain strict confidentiality of pertinent resident information to protect rights
• Provide information about community services and rates to families and prospective residents
• Assemble and maintain admission and information packets
• Keep the front desk and lobby area neat and organized

Requirements

• High school education or equivalent
• Ability to read, write, speak, and understand English
• Prior experience working with the public
• Comfortable with multi-line telephone systems
• Good physical and mental health; PPD screening required
• Interest in people, especially the geriatric population
• Ability to work without close supervision and follow instructions
• Tact and courtesy in dealing with staff, residents, families, and visitors
• Ability to communicate effectively with all levels of management and external contacts
• Level-headed in emergency situations with an acute sense of responsibility

Qualifications

• High school education or equivalent required
• Prior experience in working with the public

Nice to Have

• Basic computer skills