Concierge

About This Role

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing general information in a senior living community.

Responsibilities

• Carries out telephone answering and reception duties as required
• Takes complete messages with pertinent information and communicates messages to the intended recipient
• Greets residents and visitors, answers inquiries and gives directions
• Collates brochures for the marketing department
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
• Manages appointments for residents and family members such as hairdresser and transportation
• Maintains and keeps desk and entry area neat and organized
• Organizes and distributes mail to residents, Executive Director and Department Coordinators
• Maintains resident forms for miscellaneous credits

Requirements

• Customer service experience or training

Qualifications

• High school diploma or general education degree (GED) preferred
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Benefits