Concierge
Posted 3 months ago Expired
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Upload Your ResumeAbout This Role
The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing general information in a senior living community.
Responsibilities
- Carries out telephone answering and reception duties as required
- Takes complete messages with pertinent information and communicates messages to the intended recipient
- Greets residents and visitors, answers inquiries and gives directions
- Collates brochures for the marketing department
- Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff
- Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily
- Manages appointments for residents and family members such as hairdresser and transportation
- Maintains and keeps desk and entry area neat and organized
- Organizes and distributes mail to residents, Executive Director and Department Coordinators
- Maintains resident forms for miscellaneous credits
Requirements
- Customer service experience or training
Qualifications
- High school diploma or general education degree (GED) preferred
- One to three years customer service experience and/or training; or equivalent combination of education and experience.
Benefits
About Discovery Senior Living
Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhan...