Concierge

About This Role

This Concierge role serves as the primary front-of-house contact for all external stakeholders and guests, ensuring a positive first impression and assisting the Community Leadership Team with administrative tasks to maintain smooth operations.

Responsibilities

• Receive guests and visitors, ensuring they sign in
• Assist visitors in finding resident rooms
• Answer telephone, take messages including caller’s name, telephone number, time, and date of call, respond to requests, and forward information to staff members
• Announce appointments and arrivals to appropriate staff
• Type memos, correspondence, reports, and other documents as requested
• Sort and distribute mail appropriately to mailboxes, residents, and departments as requested
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis
• Maintain confidentiality of all pertinent resident information to ensure resident rights are protected
• Provide knowledge about community services and rates, offering tours and/or community information to families and prospective residents
• Assemble and maintain admission and information packets
• Keep front desk and lobby area neat and organized
• Perform any other duties assigned by the Business Office Manager or Executive Director

Requirements

• High school education or equivalent
• Ability to read, write, speak and understand the English language
• Prior experience working with the public
• Comfort with multi-line telephone systems
• Good physical and mental health; PPD screening required
• Interest in people, especially the geriatric population
• Ability to work without close supervision and follow instructions.
• Tact and courtesy in dealing with staff, residents, families and visitors
• Ability to communicate effectively
• Level-headed in emergency situations and acute sense of responsibility
• Spirit of cooperation and enthusiasm
• Willingness to attend mandatory company meetings and training sessions
• Ability to maintain confidentiality

Qualifications

• High school education or equivalent
• Prior experience in working with public.

Nice to Have

• Basic computer skills