Community Manager

About This Role

Manage the operational and financial aspects of a community by facilitating optimum performance in personnel management, leasing, collections, and resident services.

Responsibilities

• Operate the community within financial guidelines and approved budget
• Ensure rents are collected, monies posted, and issue 5-day notices and evictions
• Perform physical inspections of the community and verify condition of vacant apartments
• Coordinate with maintenance staff for timely recondition of apartments after move-out
• Directly supervise office staff and maintenance supervisor
• Interview, hire, and onboard community team members; order maintenance uniforms and ID badges
• Ensure professional appearance and behavior of self and community team members
• Manage inventory and order necessary administrative supplies and equipment
• Implement and enforce all company policies and procedures
• Supervise office and leasing personnel to ensure effective sales techniques
• Approve and submit all invoices for payment through Nexus
• Ensure timely, efficient, and courteous response to resident requests or complaints
• Generate and analyze various reports, including Leasing Trends and Financial Performance
• Implement, design, and maintain resident retention programs
• Ensure all personnel operate within OSHA standards and company safety policies
• Report unusual extraordinary circumstances regarding residents or the community
• Seek educational opportunities and self-improvement for personal growth and development

Requirements

• 3-5 years related experience
• Knowledge of Fair Housing Laws
• Experience in managing diverse workforce
• Analytical and Mathematical Skills
• Problem Solving Skills
• Reasoning Ability

Qualifications

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience.
• 3-5 years related experience and/or training

Nice to Have

• LIHTC EXPERIENCE PREFERRED
• Affordable Housing Experience
• Certified Apartment Manager (CAM) designation
• Resident Apartment Manager (RAM) designation

Certifications