Community Manager

About This Role

This role is a dynamic business manager, community leader, and expert in maintaining thriving operational, expense and revenue performance for student living properties. The General Manager is a customer-centric leader who excels in a fast-paced and agile environment.

Responsibilities

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members.
• Collaborate with Learning & Development to train, develop and provide leadership to team members.
• Schedule appropriate property staffing at all times, including acting as primary responder for after-hour on-call shifts.
• Elevate employee experience through data, conversations, and team building to ensure high morale.
• Prepare, respond to, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies.
• Engage internal Legal department for vendor management, risk management, court appearance, and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements.
• Accountable for a safe and sanitary community experience including curb appeal, operationally sound facilities, common areas, and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments.
• Maintain and audit valid building and system permits to ensure compliance with all codes and company standards.
• Identify all capital expenditures improvements needed and work with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold.
• Proactively plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor.
• Partner closely with Talent Acquisition to adequately staff the property for annual turnover deadlines.
• Forecast and manage financial performance of the annual turnover process to keep controllable property expenses within budget.
• Utilize Turnable to create, manage, and update the electronic turnover board to ensure adequate progress and met deadlines.
• Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
• Provide hands-on help throughout all turn related tasks, including moving furniture, assisting facilities team, organizing trash, and cleaning turnover units.
• Work closely with partner departments for financial aspects such as preparing budgets, managing expenditures, payroll, inventory, and meeting revenue targets.
• Proactively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.
• Implement and maintain Scion’s customer experience philosophy including brand integrity, reputation management, and resident events.
• Monitor customer feedback via internal surveys and reputation platforms to develop action plans for improving resident experience.
• Achieve all unique Key Performance Indicators (KPIs) set for the property.
• Support Assistant General Manager with escalated resident concerns and assist in de-escalating situations.
• Achieve revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

Requirements

• Exceptional written and verbal communication skills
• Time management skills
• Conflict management skills
• Vendor management experience
• Ability to maintain confidentiality
• Customer-centric mindset
• 3+ years experience managing living communities
• 3+ years experience managing a team
• Proficiency in Property Management Systems (Entrata preferred)

Qualifications

• 3+ years’ experience managing living communities and a team of 3+

Skills

* Required skills

Benefits