Community Manager

About This Role

Lead and direct all community operations, ensuring high-quality services and customer satisfaction. Motivate and manage community staff members to achieve property performance goals.

Responsibilities

• Lead and direct all community operations to ensure quality services and a high degree of customer satisfaction
• Lead and motivate community staff members to provide services to residents and maintain a high level of resident satisfaction
• Recruit, hire, onboard, manage, and provide feedback to associates
• Motivate associates through recognition programs, training, and team building
• Ensure team meets BAL strategic drivers
• Train staff members on proper leasing techniques and resident service
• Ensure property performance is maximized, including walking the grounds and inspecting apartments
• Tour visitors and guests to show amenities, apartments, models, community, etc.
• Conduct regular performance appraisals and address any employee relations or associate concerns
• Maintain complete and accurate associate files and a high level of associate satisfaction, measured by periodic surveys
• Conduct weekly meetings with leasing and maintenance staff
• Develop and administer community budget, and evaluate unit prices in accordance with the market and budget goals
• Develop an annual marketing plan and conduct marketing reviews monthly
• Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary
• Hold responsibility for 35% of leasing activities

Requirements

• BA/BS in business, sales, or related field, relevant experience, or a combination
• Successful supervisory experience
• Ability to build, lead, and serve on teams
• Strong marketing skills
• Advanced mathematical skills and ability to analyze and explain financial reports
• Strong working knowledge of MS Office Suite including MS Excel
• Superior interpersonal skills and ability to provide exceptional customer service
• Strong time management skills and ability to multi-task

Qualifications

• BA/BS in business, sales, or related field, relevant experience, or a combination
• 3+ years’ experience in a property management role preferred; successful supervisory experience

Nice to Have

• 3+ years’ experience in a property management role
• Knowledge of Yardi Voyager, or other similar programs

Skills

* Required skills

Benefits