Community Manager

About This Role

Manage the day-to-day operations and physical assets of assigned permanent supportive housing properties, ensuring financial returns are maximized and compliance with regulations and company policies is met. Oversee business operations including leasing, collections, and resident services.

Responsibilities

• Process rent increase notices, track and implement when scheduled
• Track and reconcile properties' Accounts Receivables
• Approve, issue, and process unpaid and late rent notices in a timely manner
• Collect rents, maintain petty cash, and make deposits in a timely manner
• Manage all property staff with guidance from Portfolio Managers
• Promote harmonious relations among tenants, employees, owners, and the local community
• Complete and submit timely weekly reports; maintain neat and legible records
• Assist Portfolio Managers in preparing for property inspections
• Perform daily property inspections to ensure visual appeal of property and maintain hazard-free conditions
• Maintain organized file system for resident information and records
• Work with Maintenance Technician to manage vendor selection and relations
• Ensure compliance with applicable federal and state regulations associated with business operations
• Show apartments, accept applications, and screen applicants to determine eligibility
• Ensure highest possible occupancy through continuous outreach efforts and advertisements
• Respond to resident complaints
• Understand and explain rental agreement and residency policies to residents

Requirements

• High school diploma or GED
• Ability to operate basic office equipment (telephones, computers, 10 key, photocopier, fax machine)
• Strong attention to detail
• Excellent customer service skills
• Ability to remain organized, multi-task, and work well under pressure
• Professional and polished image

Qualifications

• High school diploma or general education degree (GED)
• 1 to 3 years Tax Credit, HUD and/or affordable housing experience preferred

Nice to Have

• 1 to 3 years Tax Credit, HUD and/or affordable housing experience

Benefits