Community Manager

About This Role

The Community Manager I oversees the overall supervision and administration of community associations, providing integral support to homeowners, vendors, and Board members. This role ensures the effective operation and management of community associations, acting as a primary liaison and performing various administrative and management duties as requested by the Board of Directors.

Responsibilities

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Attend Board meetings per the management agreement and community events as needed.
• Prepare Board packages according to established time frames.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Responsible for oversight of Associa staff as contract provides.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Oversee the AP process in accordance with Associa home office processes and procedures.

Requirements

• Associate's Degree
• 0-3 Years of Community Association Experience
• Proficiency in Microsoft Office products (Word, Excel, Outlook)
• Knowledge of communities/property/real estate and homeowners associations
• Knowledge of the role of the association board, Community Association Manager, and homeowner requests
• Proficient knowledge of typical business correspondence (grammar, structure, punctuation, spelling)
• Proficient knowledge of conflict resolution techniques
• Professional communication skills (phone, interpersonal, written, verbal)
• Professional customer service skills
• Self-motivated, proactive, detail oriented, team player
• Time management and time critical prioritization skills

Qualifications

• Associate's Degree Required
• 0-3 Years of Community Association Experience

Nice to Have

• Bachelor's Degree

Skills

* Required skills