Communications Specialist

About This Role

This role supports a global tech company's business needs by sourcing, developing, and publishing customer success stories across various content channels. It involves generating proactive media pitches and developing communications plans for product launches, integrating customer advocates to highlight real-world impact.

Responsibilities

• Source, develop, and publish customer success stories across owned content channels, including blogs and social media
• Generate proactive pitch ideas and maintain consistent press outreach for customer advocacy stories
• Write creative communications materials including social posts, blogs, media pitches, and announcement content
• Develop communications plans for product launch moments, integrating customer advocates to highlight real-world impact
• Project manage a global pipeline of customer advocates, ensuring continuous sourcing and readiness for upcoming launches
• Track program performance and deliver regular reporting and status updates on advocacy efforts
• Support product launches and industry events with event logistics and press outreach
• Collaborate cross-functionally with teams including sales, product, marketing, research, legal, and social media
• Build and maintain strong relationships with customers, account teams, press, influencers, and external stakeholders

Requirements

• 5-8 years of experience in business communications, digital communications, product communications, or customer marketing
• Proven experience in program and project management
• Demonstrated strength in customer storytelling and advocacy content development
• Experience sourcing stories from scratch and shaping them into compelling narratives
• Strong writing and editorial skills across owned and earned media formats
• Strong cross-functional collaboration skills, particularly with sales, product, and marketing teams

Qualifications

• Bachelor’s degree in Communications, English, or a related field
• 5-8 years of experience in business communications, digital communications, product communications, or customer marketing

Nice to Have

• Interest in or familiarity with advertising tools and the advertising industry
• Experience executing creative communications and social programs
• Experience in both in-house and agency environments
• Customer marketing background
• Experience working in fast-paced or startup-style environments
• Established media relationships within advertising-related verticals

Benefits