Commercial Excellence Manager

About This Role

This role drives the Life Sciences commercial excellence program by implementing initiatives, tools, processes, and operating rhythms. It partners with the Sales Director and BD organization to improve revenue conversion, pipeline rigor, forecasting, pricing, and CRM/Power BI adoption.

Responsibilities

• Provide data, insights, and executive reporting to the Sales Director to support visibility, decision-making, and monthly/annual planning (Power BI dashboards, KPIs, commercial scorecards)
• Champion adoption of Commercial Excellence processes, tools, and systems across the Life Sciences commercial team; embed best practices and drive accountability
• Partner with Group/Regional Commercial Excellence leadership to roll out initiatives and standards across the BU; act as the BU point-of-contact for implementation and feedback
• Own the Life Sciences Deal Desk workflow and governance: intake completeness, routing, scheduling, documentation, approvals, and follow-through; ensure the correct LS-first protocol is consistently executed
• Monitor campaigns, KPIs, BD activity, leads, and opportunities; identify drivers, root causes, and recommend actions to improve results and stage velocity
• Support divisional growth initiatives and planning activities including budget preparation, pipeline reviews, and go-to-market execution
• Collaborate with Marketing to align divisional needs, run campaigns/journeys, and translate campaign performance into actionable improvements
• Support pricing governance by partnering with Pricing leadership; coordinate data gathering, analysis, and enablement for price actions and value positioning
• Lead onboarding for new commercial team members: system access, CRM usage, operating cadence, and role expectations; deliver training and reinforce through follow-up coaching
• Drive continuous process improvement across commercial workflows (quote tools, SharePoint/OneDrive organization, distribution lists, reporting automation) to remove friction and increase consistency

Requirements

• 5+ years in commercial excellence, sales operations, sales enablement, or sales support
• Proven ability to analyze and interpret commercial data; strong reporting and recommendation capability
• Advanced Microsoft Office skills (Excel, PowerPoint); ability to build repeatable templates and operating dashboards
• Microsoft Dynamics CRM proficiency; able to define and enforce CRM hygiene standards
• Ability to travel with overnight stays as required

Qualifications

• Bachelor’s degree in a related field
• 5+ years in commercial excellence, sales operations, sales enablement, or sales support.

Nice to Have

• Power BI experience

Skills

* Required skills